Complaints & Feedback

Complaints & Feedback

A satisfied and loyal customer is core to our business, we strive to do the very best for our customers. We might not get it right every time, but we are committed to:

Delivering excellent customer service.

Acting with due care, diligence and integrity.

Communicating honestly, openly and with sensitivity and understanding.

Listening to our customers’ needs.

Respecting our customers’ rights to privacy and confidentiality.

Protecting our customers and our business from fraud.

Please spend 30 seconds telling us how we did in our questionnaire.

Complaints & Feedback
If you feel we haven’t lived up to our commitments we would like to hear from you at We are grateful for all feedback, it will help us improve our service to you.